The lawsuit alleges that Bose tracks the listening habits of users when they are wearing headsets like the company’s QuietComfort 35 headphones, gleaning information through the app such as music tracks played, podcasts, and other audio listened to.
According to Zak, who bought a pair of $350 QC35 cans, Bose sends all available information to third parties such as Segment.io, a data capture outfit whose website promises to “collect all of your customer data and send it anywhere”.
I purchased a pair of Bose QC35 headphones last year. I love them and I wear them every day. I think they were the best tech purchase I’ve made in the last few years. If these allegations are true, somebody deserves a proper good slap.