Today, I mostly provided cover for the IT Support team, they were a person down, so I volunteered. As I’ve mentioned before, I quite enjoy working on support as it provides an insight into the trials and tribulations faced by non geeks.
One of my first support tickets contained a request to investigate a printer that was printing horizontal black lines on printouts. I investigated and found that the horizontal black lines were actually in the document, and not a fault with the printer. This provided me with much amusement.
Another ticket involved fixing a dodgy WiFi connection. The user’s Windows 10 system would connect to the WiFi, but stated that there was no internet access. As a Linux and macOS user, I was a little stumped on this and I had to ask for some advice, which made me feel like a total noob. Anyway, it turns out that sometimes Windows likes to hang on to the IP addresses that it gets allocated from previous network connections. This is quickly resolved by opening cmd.exe and entering the following commands:
ipconfig /release ipconfig /renew
The final ticket of interest involved helping a user who could not access the company’s shared training calendar via Outlook. I advised the user to spin in their chair whilst rubbing their tummy and patting their head, before telling them that I would escalate the issue to the person responsible for maintaining the company Exchange servers. I think the user understood that I was joking, about the chair spinning part.
Other than that, the rest of the support tickets were really rather mundane, so I did manage to get some coding done. First, I updated a large SQL statement, adding some conditions to change shipping values for a couple of given suppliers. This was an urgent job, apparently, something to do with the Easter break. Second, I updated some CodeIgniter views removing some out-of-date information, before publishing the changes to one of our subsidiary’s websites.
And that was my day. I’m on annual leave for the next 12 days, so this’ll probably be the last full stack log entry until I return to work.